Administrative Assistant

ABOUT BIGS                                              

For more than fifty years, Big Brothers Big Sisters of Northwestern Michigan (Bigs) has been driven by one simple belief: that lasting change happens through connection. Our mission isn’t just about matching mentors with children, it’s about building a community where every relationship is nurtured, valued, and supported. Over the decades, we’ve helped more than 17,000 young people across Antrim, Charlevoix, Emmet, Grand Traverse and Kalkaska counties find someone who believes in them, and along the way, we’ve seen just how powerful those bonds can be.

What really sets our work apart is our team. We’re a group of people who look out for each other just as much as we look out for the kids and mentors we serve. Encouragement, trust, and positivity aren’t just buzzwords here, they’re the way we show up every day. We lean on one another, celebrate each other’s wins, and make space for growth and new ideas. The impact we make in the community starts with the way we treat each other.

If you want to be part of a mission that’s bigger than any one person, and a team that’s as invested in your success as they are in the success of our Bigs and Littles, you’ll fit right in. Here, relationships come first—within our staff, with our volunteers, and with every child whose life we touch. If you believe that real change starts with connection, we can’t wait to meet you.

ADMINISTRATIVE ASSISTANT                                              

We are seeking a dynamic Administrative Assistant, who thrives in a fast-paced environment, to support our team and Leadership Team to help amplify our impact.

In this role, you’ll be the backbone of our operations, identifying opportunities for greater efficiency and ensuring our team runs smoothly. Your exceptional customer service skills will shine, creating lasting impressions on our constituents, ensuring that every interaction reflects our commitment to excellence. With strong proficiency in Microsoft Office Suite and comfortability with Customer Relationship Management software, you’ll help streamline processes and assist with fundraising events.

We need someone who is detail-oriented and results-driven, ready to switch gears seamlessly while keeping our goals in sight. If you’re passionate about making an impactful difference on children’s lives, and eager to contribute to a dedicated team to empowering youth, we invite you to bring your talents to Bigs.

KEY RESPONSIBILITIES

• Provide administrative support to the team and Leadership Team.
• Provide exceptional customer service to our constituents (mentors, mentees, families, donors, business and community partners).
• Oversee day-to-day office operations, including vendor relations, internal systems, onboarding new staff, and coordinating supplies.
• Execute tasks related to fundraising events, marketing materials, donor tracking, participant communications, recordkeeping, acknowledgments, and event coordination.
• Promote Bigs’ mission and values actively to all stakeholders.

QUALIFICATIONS                                              

Candidates must possess a high school diploma or equivalent and have a minimum of 3+ years of administrative experience, with a strong emphasis on providing exceptional customer service. Candidates should demonstrate strong organizational and communication skills, along with the ability to prioritize tasks effectively. Proficiency in Microsoft Office, as well as familiarity with Google applications is required. Experience with software platforms such as QuickBooks Online and Salesforce is preferred. A valid US driver’s license is required. Employment is contingent upon the successful completion of a comprehensive background check, reference checks, and a driving record check.

IDEAL CANDIDATE

• You’re passionate about our mission. You believe in the power of mentoring, and you’re excited to play a vital role in empowering youth and strengthening our community. Every task you complete is a step toward changing a child’s life.
• You bring energy and positivity to everything you do. Your smile and sunny disposition are contagious—you make everyone feel welcome the moment they walk through the door.
• You’re the ultimate team player. You genuinely enjoy supporting others and helping the team succeed. You anticipate needs, jump in where you’re needed, and take pride in being the backbone that keeps everything running smoothly.
• You thrive on variety. You love that no two days are the same and you handle it with enthusiasm and grace.
• Organization and attention to detail are second nature to you. You keep track of the moving pieces, follow through on commitments, and make sure nothing falls through the cracks—all while staying calm and focused.
• Exceptional customer service is your calling card. You know how to create lasting impressions and make every interaction reflect warmth, professionalism, and our commitment to excellence.
• You’re tech-savvy and love finding efficiencies. You’re comfortable learning new systems and are always looking for ways to streamline processes and work smarter.
• Fast-paced environments energize you. You can pivot seamlessly from one task to another, keeping priorities in sight and maintaining momentum no matter what comes your way.
• Communication comes naturally to you. Whether you’re drafting an email, coordinating with vendors, or chatting with a donor, you express yourself clearly and professionally.
• You’re results-driven with a can-do attitude. You take ownership of your work, meet deadlines with confidence, and take pride in contributing to meaningful outcomes.

COMPENSATION & BENEFITS

This is a non-exempt, full-time position with an annual salary of $42,000-$46,000 commensurate with experience. Bigs provides a suite of benefits to our team, including:

• Health, dental, and life insurance
• Generous paid time off
• 18 to 20 paid holidays each year
• 3% match toward a retirement plan upon employment
• Mileage reimbursement
• Flexible work schedule

TO APPLY                                              

If this sounds like the organization and position for you, please submit a cover letter and resume to Kris Hoxie, Director of Operations, at Kris.Hoxie@bigsupnorth.org with “Administrative Assistant” in the subject line.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities and required skills. Contents may be subject to change to meet the needs of Big Brothers Big Sisters of Northwestern Michigan.